IAG and its staff are bound by values of integrity and responsibility. IAG is firmly committed to maintaining the highest standards of ethics, honesty, openness and accountability.
Our code of conduct
We hold ourselves to the highest standards of ethical conduct, and we expect the same from our employees, partners, contractors and suppliers.
Though this code sets out our key responsibilities, it cannot address every difficult situation that we may confront throughout the world, nor should it be considered an exhaustive guide to every policy and procedure.
Anti-bribery and corruption
Illegal, corrupt and unethical practices have no place within IAG. They pose a significant risk to our business, our reputation, and the communities we serve. We have implemented a robust anti-bribery and corruption programme to prevent, detect, and address these risks effectively.
Trade practices
IAG is committed to conducting our business with strict adherence to international trade sanctions imposed by various governments and international bodies and we expect all our employees and business partners to do the same. We are dedicated to upholding the highest standards of ethics and compliance in our operations.
Data protection
IAG is committed to safeguarding the privacy and data protection of our customers, employees, and partners. We are committed to continuously improving our data protection practices and ensuring that personal data is handled with the utmost care and respect. Our policy is subject to periodic review and updates to reflect changes in our data processing activities, legal requirements, changing regulations and emerging best practices.
Speak Up and whistleblowing protection
We have a robust whistleblower process in place which is designed to encourage and facilitate the reporting of any unethical, illegal, or improper conduct within IAG and its subsidiary companies. If a reporter is unable or uncomfortable discussing an issue with a manager or other Company representative, they can use the Speak Up hotline
EthicsPoint – IAG
Supplier code of conduct
Our suppliers play a crucial role in our success and our ability to deliver exceptional service to our customers and stakeholders. We believe in fostering long-lasting, mutually beneficial relationships with our suppliers, based on trust, respect, and shared values. We have established a Supplier Code of Conduct that summarises our expectations for all of those who provide goods and services to our organisation.
IAG supplier code of conduct
Competition law
IAG, as a global aviation group, recognises the critical importance of competition law in maintaining fair and open markets, fostering innovation, and ensuring consumer choice. IAG is dedicated to complying with all competition laws and regulations in every jurisdiction in which we operate. We acknowledge that fair competition is the cornerstone of a vigorous and dynamic marketplace, and we are fully committed to ensuring that our business practices are in full compliance with the relevant legal frameworks.
Modern slavery and human trafficking
IAG recognises the global challenge of modern slavery and human trafficking and understands the importance of taking proactive measures to combat these grave violations of human rights. We are devoted to playing our part in eradicating these crimes from our operations and supply chain. We encourage our customers, employees, partners, and stakeholders to remain vigilant, reporting any suspicions, and supporting projects aimed at eradicating these crimes worldwide.
Modern slavery and human trafficking statement